FAQs | My Toy Habit

How long does it take for an order to arrive?
- This depends on the product ordered, however, most of our products listed on this site are in-stock items and shipped directly from us from Ohio within 1-2 business days. Depending on the delivery address distance from Ohio, most items arrive 2-7 business days after shipment (Alaska, Hawaii, US Territories and international destinations excluded). Please do not panic if it does not show up immediately, it’s on its way.

How do I track my order?
- Within 48 hours of payment and shipment, we send you a shipping notification email from info@mytoyhabit.com with tracking details.

Why have I not received any order confirmation details?
- Most of the time, this is because our customers have accidentally entered their email incorrectly or the email was filtered to your SPAM folder. If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.

What is your refund policy?
- We offer a 100% Satisfaction Guarantee- which means we will refund your money if you are for any reason not satisfied with your order within the first 30 days of you receiving the items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. Please read our detailed refund policy for further details

How do I contact you?
- If you have any questions that are not on this FAQ page, please email us at jon@sundancepro.com where we will promptly get back to you!

Rev. 12/2024